Privacy Policy
This policy explains what information we collect when you contact us through this website, why we collect it, how long we keep it, and what you can ask us to do with it. It applies to business enquiries sent through the forms on bestar-ev.com.
Information we collect
We only collect what you type into our forms and what your browser sends when you load a page.
Details you provide: name, company, country, email address, phone or WhatsApp number, and the content of your message. You choose what to include — we ask for the minimum needed to answer a commercial enquiry.
Details collected automatically: approximate country or region, referring page, pages viewed, device type and browser. We record this in our own lightweight statistics so we can see which product pages are useful; it is not linked to your identity.
How we use your information
To reply to your enquiry and prepare a quotation.
To keep a record of the correspondence so that a later order can be matched to the original request.
To improve the website, for example by seeing which specifications visitors look at most.
We do not sell, rent or trade your details, and we do not use them for advertising profiles.
Cookies and analytics
Our own statistics record a page view without setting an advertising cookie and without tracking you across other websites.
Essential site functions (such as your language choice) may be stored locally in your browser. Blocking cookies in your browser settings will not prevent you from sending an enquiry.
Sharing and international transfer
Enquiry details are handled by our sales team. They may be shared with our logistics or certification partners only where that is needed to answer your specific request.
Because we serve customers in the EU, the UK and other regions, your details may be accessed from outside your country. We keep access limited to staff who need it for your enquiry.
We may disclose information where required by law or by a competent authority.
How long we keep it and how we protect it
Enquiry correspondence is kept for as long as needed to serve the commercial relationship, and then deleted or archived. Aggregated statistics are kept without personal identifiers.
Access is restricted to authorised staff. Our site is served over HTTPS. No transmission over the internet can be guaranteed as absolutely secure, but we apply the protections that are reasonable for a business of our size.
Your rights
Under the GDPR and similar laws you may ask us to: confirm what we hold about you, correct it, delete it, restrict how we use it, provide a copy in a portable format, or object to processing.
You may also lodge a complaint with the data protection authority in your own country. We would rather hear from you first so we can put it right.
To exercise any of these rights, write to us using the contact details below. We aim to respond within 30 days.